Professional field guide

Standards, red flags, myths and the modern EA toolkit.

A practical standard for judging both your own evidence and the quality of a vacancy.

The standard

What strong executive support looks like.

01

Protect executive time using explicit priorities, not first-in-first-out administration.

02

Handle confidential information with need-to-know judgement and reliable records.

03

Prepare decision-ready briefs, agendas, minutes and follow-through.

04

Manage senior stakeholders calmly, including when access or deadlines conflict.

05

Understand governance, risk and the organisation’s operating context.

06

Improve systems and handovers so the office is resilient, not person-dependent.

Vacancy red flags

Questions to ask before you apply.

Run the interactive check

Salary basis is unclear: base, package and super are mixed.

‘Always available’ appears without boundaries, overtime or time-off arrangements.

Several executives are listed but priorities and escalation paths are not.

The reporting line or actual supported executive is ambiguous.

The role combines EA, office management, HR, finance and events with no resourcing explanation.

Part-time hours carry a visibly full-time portfolio.

High confidentiality is demanded but systems, records and decision rights are absent.

The advertisement omits application instructions, closing timezone or an authoritative source.

Myth / reality

A senior title guarantees senior scope

Titles are inconsistent. Test autonomy, executive proximity, governance exposure and decision support.

Government always pays more

Classifications are transparent, but corporate premiums and bonuses can exceed them. Compare the full package.

A degree is mandatory

Many EA roles prioritise relevant experience and evidence. The vacancy’s essential criteria control.

Australian citizenship is always required for APS work

Citizenship is common but vacancy-specific; an agency head can waive it. Read the exact conditions.

A CV is enough for government applications

Many roles require a pitch, criteria response or specific questions with strict page limits.

Supporting more executives always means a more senior role

Headcount measures load. Seniority comes from judgement, complexity, influence and accountability.

Tools being used

The modern executive-office stack.

Microsoft 365

Outlook, Teams, Word, Excel, PowerPoint and SharePoint remain the core collaboration and document stack.

Copilot and AI assistance

Used for drafting, summaries and meeting preparation—but sensitive data, permissions and human review still matter.

Objective ECM / Gov365

Government-grade electronic document and records management, including Teams integration.

TechnologyOne ECM

Enterprise content and records management named in public-sector EA role descriptions.

Microsoft Project

Useful where executive-office work includes structured projects, milestones and dependencies.

Board, CRM, travel and expense systems

The exact vendor changes; learn the workflow, approval controls and recordkeeping standard behind it.

Authoritative resources